Answered By: Lynn VanLeer
Last Updated: Feb 06, 2019     Views: 1430

When you are using a Library database, if you get the error “attempting to authenticate to a non-existent session”  this usually means your browser does not accept cookies. Here are some options to fix the "non-existent session" error:

  1. Change you browser settings to accept cookies. 
    See these instructions on how to accept cookies in the most common browsers.
  2. Clear your browser's cache.
    See these instructions on how to clear your cache.
  3. Try a different browser.
    If you see  this error in Internet Explorer, you may also want to try an alternate browser, such as Firefox.
    Go to the Firefox website to download the latest version of Firefox.

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