Clearing the Cache and Cookies in Your Browser: A good first step when a webpage doesn’t load, or certain website applications don’t work

If you encounter an issue with a webpage or website application, clearing the cache and cookies in your internet browser is a good first troubleshooting step to take. Clearing the cache and cookies in a web browser can help resolve issues with a website (such as loading or formatting issues) by deleting saved data in the browser that is no longer needed. It gives you a sort of “clean slate” and forces your web browser to re-download fresh versions of all websites. If you have been redirected to this page, you likely need to clear the cache and cookies in your web browser.  

Each browser has unique instructions for clearing the cache and cookies. Instructions for current versions of the commonly used browser are listed below. 

• Chrome: Clear Cache and Cookies (Google Support) 
• Firefox: How to Clear the Firefox Cache (Mozilla Support) 
• Microsoft Edge: View and Delete Browsing History in Microsoft Edge (Microsoft Edge Support) 
• Safari: Clear your browsing history (Apple Support) 
• Apple iOS: Delete history. cache, and cookies (Apple Support) 

 If you need additional assistance, contact Customer Care by chat in your portal or by phone at 1-800-925-3368.