What can I do if my VitalSource bookshelf will not launch?

If the VitalSource Bookshelf will not launch, try completing the following steps based upon your computer's operating system.

Steps to resolve Bookshelf not launching in Windows XP SP2.

• Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
• Go to your My Documents folder and locate the My Books folder. (C:\Documents and Settings\YourAccount\My Documents\My Books)
• Double click on the My Books folder, the VitalSource Bookshelf folder, and once again on the User Data Folder.
• Once you are in the User Data folder, delete everything in the My Books folder except for the notes.db file
• Launch Bookshelf.
• Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password

Steps to resolve Bookshelf not launching in Windows Vista/7.

• Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
• Go to your Documents folder and locate the My Books folder. (Computer\Local Disk (C:)\Users\YourUserAccount\Documents\My Books)
• Double click on the My Books folder, the VitalSource Bookshelf folder, and once again on the User Data Folder.
• Once you are in the User Data folder, delete everything in the My Books folder except for the notes.db file
• Launch Bookshelf.
• Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password.

Steps to resolve Bookshelf not launching in Mac OS 10.6 or Later

• Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
• Go to your Documents folder and locate the Books folder. (Macintosh HD\Users\YourUserAccount\Documents\)
• Double click on the Books folder, the VitalSource Bookshelf folder, and once again on the User Data Folder.
• Once you are in the User Data folder, delete everything in the Books folder except for the notes.db file
• Launch Bookshelf.
• Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password.

For help, please contact Customer Care via chat under the Help icon in your myWalden portal or by phone at 1-800-925-3368. The Customer Care Tech Team is available 24 hours a day, 7 days a week to help with technical support and general questions