I am having trouble getting into my StatLab. How can I troubleshoot this?

My StatLab works best in Firefox or Internet Explorer. If you are having issues entering your StabLab, try clearing cookies and cache in your current browser or try your class in an alternate browser such as Firefox or Chrome. Here are directions:

To clear cookies and cache in Mozilla Firefox:

1. Open Mozilla Firefox

2. Go to the Firefox menu at the upper, left and hover over History – If you have a history menu, go there

3. Select Clear Recent History

4. Select Everything from the dropdown menu

5. Under the Details down arrow, check the boxes next to Cache and Cookies (you can uncheck everything else)

6. Click Clear Now

7. Once that is done, close out of the browser completely – close any open Firefox windows and do not save your sessions

8. Now you can re-open Firefox and re-try

To clear cookies and cache in Internet Explorer:

1. Open Internet Explorer

2. Go to Tools at the top

3. Select Internet Options

4. In the General tab that opens, select Delete under Browsing History

5. Delete Cookies and Temporary Internet Files by checking them (you can uncheck everything else)

6. Once that is done, close out of the browser completely – close any open Internet Explorer windows

7. Now you can re-open Internet Explorer and re-try

For more information on this topic, please contact Customer Care at [email protected]