I can't access the Library website.

If you can't access the Walden Library, try these preliminary troubleshooting steps:

Option 1: Ensure that you using the correct information at the library log in prompt. You must use your full Walden email address as your username.  Your password must match your current myWalden portal password exactly.

Option 2: Clear your browser history, cookies and cache and restart your browser. Verify that your browser allows cookies. Most databases use cookies to operate properly.

Option 3: Try accessing the databases in a different browser.  Common alternate browsers include:

• Google Chrome
• Mozilla Firefox

See more information on recommended browser settings.

Option 4: Add the library's web address to your web browser’s trusted sites. This address is: 

• https://academicguides.waldenu.edu/library/ 

Option 5: Lower the security settings on your browser, security software and firewall. Disable any pop-up blocker software or add the above trusted sites to your pop-up blocker's list of allowed sites.

Option 6: You can look up your particular error from the Technical Help section of the Walden Library at for further troubleshooting at https://academicguides.waldenu.edu/library/technicalhelp.

For additional questions, contact us via chat under the Help icon in your myWalden portal or by phone at 1-800-925-3368.