Answered By: Abigail Caraccio
Last Updated: Jan 11, 2018     Views: 430

If you can't access the Walden Library, try these preliminary troubleshooting steps:

Option 1: Ensure that you using the correct information at the library log in prompt. You must use your full Walden email address as your username.  Your password must match your current myWalden portal password exactly.

Option 2: Clear your browser history, cookies and cache and restart your browser. Verify that your browser allows cookies. Most databases use cookies to operate properly.

Option 3: Try accessing the databases in a different browser.  Common alternate browsers include:

Google Chrome

Internet Explorer

Mozilla Firefox

See more information on recommended browser settings.

Option 4: Add the library's web addresses to your web browser’s trusted sites. These addresses are:

Option 5: Lower the security settings on your browser, security software and firewall. Disable any pop-up blocker software or add the above trusted sites to your pop-up blocker's list of allowed sites.

Option 6: You can look up your particular error from the Technical Help section of the Walden Library at for further troubleshooting at


For additional assistance, you can contact Customer Care by phone at 1-800-925-3368 or you can email us at  

More Information

Need more information? Ask us!

Or browse Quick Answers by Topic.