Answered By: Abigail Caraccio
Last Updated: May 27, 2020     Views: 3

If you cannot access your class and you are receiving the message, “Please wait while this module loads”, try these steps to troubleshoot the issue:

  1. Clear the cookies, cache, and browsing history in your Internet browser.

  2. Restart your computer and try to access the classroom again.

  3. If you are still unable to access the classroom after clearing your cookies, cache, and browsing history, try to access the classroom using an alternate internet browser.  For example, if Internet Explorer does not work, try using Google Chrome or Firefox instead.

If you don’t have alternate browsers installed on your computer, free downloads of Google Chrome and Mozilla Firefox are available online at the links below.

For more information on this topic, please contact Customer Care at

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