Answered By: Abigail Caraccio
Last Updated: Nov 08, 2019     Views: 11

You can schedule appointments for technical support with the Customer Care Team. Follow the steps below to begin.


  1. Click the Help tab at the MyWalden portal Home page.


  2. Click Schedule an Appointment from the help tab menu.


  3. Select Customer Care Appointment with which to schedule an appointment.

  4. Select the service for which the appointment is for. What service do you need to be provided during the appointment?


  5. Select the:
    1. Date for the appointment
    2. Time for the appointment


  6. Verify the Name, Email Address, and Student Id number. If correct select continue.


  7. Enter the phone number you wish to be used to call at appointment time, the Reason For Appointment, and click Schedule Now.


  8. You now have scheduled your appointment! A confirmation page will appear to confirm the date, time, contact information is accurate, as well as add an appointment to your personal calendar. You can also set a reminder for their appointment. 

    For more information on this topic, please contact Customer Care at

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