Please consider setting up the Microsoft Authenticator app on your smartphone to complete the Multi-Factor Authentication (MFA) process, at no extra cost for messages or calls.
The app will allow you to complete the authentication process by approving a notification instead of entering a code via SMS or a phone call. Please follow the instructions to install and setup the app, after downloading the app, the setup will take approximately 5 minutes.
The app will allow you to complete the authentication process by approving a notification instead of entering a code via SMS or a phone call. Please follow the instructions to install and setup the app, after downloading the app, the setup will take approximately 5 minutes.
Install the App
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Login to your myWalden portal.
- Locate your profile icon and select my Account followed by Security.
- Select Add sign-in Method and Microsoft Authenticator.
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Next, on your smartphone, you will install the app. The Microsoft Authenticator app is available in both, Google Play Store and the Apple App Store:
Or scan this QR Code from your smartphone:
Set Up the App
Once installed, open the Microsoft Authenticator app.
- Tap the Scan QR code.
- Scan the QR code image on the Configure mobile app window shown on your computer. You may have to give the app permission to use the camera on your phone.
- Once scanned choose ‘Next’ in the Configuration mobile app window to verify your configuration.
- Wait a minute until the setup is completed and confirmed on the verification setup screen. Once confirmed, you will see a number shown on your computer screen. You will need to enter that number on your authenticator app
- You are now all set. Next time you try to log in you will be given the option to verify yourself using the authenticator app
For help, please contact Customer Care via chat under the Help icon in your myWalden portal or by phone at 1-800-925-3368. The Customer Care Tech Team is available 24 hours a day, 7 days a week to help with technical support and general questions.