How do I set up the Microsoft Authenticator App?

Please consider setting up the Microsoft Authenticator app on your smartphone to complete the Multi-Factor Authentication (MFA) process, at no extra cost for messages or calls.

The app will allow you to complete the authentication process by approving a notification instead of entering a code via SMS or a phone call. Please follow the instructions to install and setup the app, after downloading the app, the setup will take approximately 5 minutes.

The app will allow you to complete the authentication process by approving a notification instead of entering a code via SMS or a phone call. Please follow the instructions to install and setup the app, after downloading the app, the setup will take approximately 5 minutes.

1. Login to your myWalden portal.
2. Locate the My Account  link in the upper-right and then click Multi-factor authentication.

   

3. You may see a “more information required” message, if so, click Next.

   

5. Select Mobile app for your contact method and set it to: "receive notifications for verification".
6. Click the Set-up button to open the Configure Mobile App screen.

   

   

   

Next, on your smartphone, you will install the app. The Microsoft Authenticator app is available in both, Google Play Store and the Apple App Store: 

Or scan this QR Code from your smartphone: 

Once installed, open the Microsoft Authenticator app.

1. Tap on the ‘+’ sign on the top right to set up a new account. 
2. Select “Work or school account”. 
3. Scan the QR code image on the Configure mobile app window shown on your computer. You may have to give the app permission to use the camera on your phone.
4. The app displays a six-digit code when your account has been added. Next, from your computer, choose ‘Next’ in the Configuration mobile app window to verify your configuration. 
5. Wait a minute until the setup is completed and confirmed on the verification setup screen. Once confirmed, click the ‘Next’ button. 
6. The system will verify your account by sending you a notification to your phone. Tap Approve on the notification received.
7. Wait for the confirmed verification on your computer. 

8. Once verified, you are done! The next time you need to go through the MFA process you will only need to approve the notification prompt from your smartphone. 

For help, please contact Customer Care via chat under the Help icon in your myWalden portal or by phone at 1-800-925-3368. The Customer Care Tech Team is available 24 hours a day, 7 days a week to help with technical support and general questions.