Answered By: Abigail Caraccio
Last Updated: Jun 13, 2018     Views: 81

Your instructor usually will only allow you to complete the exam one time. You must be prepared before you enter the exam because the system will not let you back in after you have entered it. Sometimes your instructor may allow you to enter the exam more than once, or may allow multiple attempts of the exam, but please ask your instructor, or refer to the exam's instructions, for confirmation. 

If you encounter a problem while taking an exam, immediately e-mail your instructor to let her or him know that you encountered a problem as only instructors can reset quizzes or exams. Customer Care can notate the student account regarding your reported issue, but please always contact the instructor first. In your communication with both your instructor and the Customer Care Team, please be as specific as you can so that they can provide you with the best possible assistance.

Note: it is up to the instructor's discretion whether they will do this/accept another or late submission.

For more information on this topic, please contact Customer Care at

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