Answered By: Juli Konopa
Last Updated: Jan 29, 2018     Views: 171

To troubleshoot your speakers or microphone function:

  • Adjust the computer’s microphone and speaker options by clicking the volume button on the bottom right of your screen.
  • Test your speakers and volume once in the Zoom web conferencing software (make sure you are not on mute).
  • If you have a headset, check to ensure the headset is plugged into your computer.
  • Dial-in using the phone number and access code from a phone if your computer speakers and/or microphone are not functioning.

If the problem persists, you may also go to the Zoom Help Center.

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