Q. What should I do if sound is not working in my virtual session?

To troubleshoot your speakers or microphone function:

• Adjust the computer’s microphone and speaker options by clicking the volume button on the bottom right of your screen.
• Test your speakers and volume once in the Zoom web conferencing software (make sure you are not on mute).
• If you have a headset, check to ensure the headset is plugged into your computer.
• Dial-in using the phone number and access code from a phone if your computer speakers and/or microphone are not functioning.

If the problem persists, you may also go to the Zoom Help Center.