Q. What should I do if I cannot access a virtual residency session?

Make certain you have accessed the Technical Requirements to test the Zoom web conferencing software.

To troubleshoot a specific session, walk through these steps:

• Once in the Blackboard classroom, scroll to select your cohort (day, evening, weekend).
• View the residency schedule.
• Scroll to locate the appropriate day and time of your synchronous session.
• Click the Zoom session link to join.

If the problem persists, you may also go to the Zoom Help Center.