Answered By: Abigail Caraccio
Last Updated: Jul 23, 2018     Views: 93

If you encounter a problem while taking an exam, immediately e-mail your Instructor to let her/him know that you encountered a problem as only Instructors can reset quizzes or exams.

You can contact the Customer Care Team at to have your account noted regarding your issue, but please always contact the Instructor first.

In your communication with both your Instructor and the Customer Care Team, please be as specific as you can so that they can provide you with the best possible help. Please if possible save your answers as you take the quiz/exam.

For additional information you can open the pdf Blackboard Test Taking Tips.

For more information on this topic, please contact Customer Care at

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