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If you encounter a problem while taking an exam, immediately e-mail your Instructor to let her/him know that you encountered a problem as only instructors can reset quizzes or exams.
To have your account noted regarding your issue, you can contact the Customer Care Team via chat under the Help icon in your myWalden portal or by phone at 1-800-925-3368. Please always contact the instructor first.
In your communication with both your instructor and the Customer Care Team, please be as specific as you can so that they can provide you with the best possible help. Please if possible save your answers as you take the quiz/exam.
If you need additional assistance, contact Customer Care by chat in your portal or by phone at 1-800-925-3368.
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