Answered By: Jon Allinder
Last Updated: Jan 29, 2022     Views: 2515

This error can be caused by the database timing out. You can try refreshing the page, or closing your browser and then opening it again.

This error can also be caused by a special speed feature used by some satellite internet providers or Verizon MiFi. This feature needs to be disabled to clear the error and allow database access.

You may receive the following errors in the EBSCO databases:

"A system problem has occurred. To begin a new session, please log in again."

"A server error has occurred.  To begin a new session, please log in again."

 

 

Common satellite internet companies include:

  •     HughesNet
  •     Starband
  •     WildBlue
  •     DISHnet

Satellite Internet services are slower by nature, and use a special feature to attempt to speed up the connection. This feature is known by several names, such as:

  •     TurboPage
  •     Web Acceleration
  •     Pre-caching

This feature is usually incompatible with Library databases that require a log in. Disabling this setting will slow down internet access. Nothing is broken. This is simply the nature of the technology.

Some patrons have been able to bypass the error by using a different browser such as Firefox or Chrome.

If this does not work or if you need further assistance, please contact your satellite provider directly for additional troubleshooting assistance.

More information:

 

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