Answered By: Abigail Caraccio Last Updated: Jan 23, 2017 Views: 270
If you can't access the Walden Library, try these preliminary troubleshooting steps:
Option 1: Ensure that you using the correct information at the library log in prompt. You must use your full Walden email address as your username. Your password must match your current myWalden portal password exactly.
Option 3: Try accessing the databases in a different browser. Common alternate browsers include:
Option 4: Add the library's web addresses to your web browser’s trusted sites. These addresses are:
Option 5: Lower the security settings on your browser, security software and firewall. Disable any pop-up blocker software or add the above trusted sites to your pop-up blocker's list of allowed sites.
For additional assistance, you can contact Student Support by phone at 1-800-925-3368 or you can email us at firstname.lastname@example.org.