Answered By: Tiffany Beverly
Last Updated: Jan 23, 2017     Views: 1061

If you cannot access your class and you are receiving the message, “Please wait while this module loads”, try these steps to troubleshoot the issue:

1. Clear the cookies, cache, and browsing history in your Internet browser.

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

2. Restart your computer and try accessing the classroom again.

3.  If you are still unable to access the classroom after clearing your cookies, cache, and browsing history, try accessing the classroom using an alternate internet browser.  For example, if Internet Explorer does not work, try Google Chrome or Firefox instead.

If you don’t have alternate browsers installed on your computer, free downloads of Google Chrome and Mozilla Firefox are available online.

Download and Install Google Chrome

Download and Install Mozilla Firefox

 

For more information on this topic, please contact Student Support at support@mail.waldenu.edu.

Related Topics

More Information

Need more information?  Ask us!

Or browse Quick Answers by Department.