Answered By: Lynn VanLeer Last Updated: Jul 13, 2016 Views: 835
When you are using a Library database, if you see the error “attempting to authenticate to a non-existent session” this usually means your browser does not accept cookies.
How to fix the "non-existent session error:"
1. Change you browser settings to accept cookies. If you are using Internet Explorer (IE), set your privacy slider to "Accept All Cookies," the lowest setting.
See these instructions on how to accept cookies in the most common browsers.
2. Clear your browser's cache.
If you are seeing this error in Internet Explorer, you may also want to try an alternate browser, such as Firefox.
Go to the Firefox website to download the latest version of Firefox.
Do you have other Library questions? Ask a Librarian!