Answered By: Lynn VanLeer
Last Updated: Jul 25, 2017     Views: 988

When you are using a Library database, if you see the error “attempting to authenticate to a non-existent session”  this usually means your browser does not accept cookies.

How to fix the "non-existent session error:"

1.  Change you browser settings to accept cookies. If you are using Internet Explorer (IE), set your privacy slider to "Accept All Cookies," the lowest setting.

See these instructions on how to accept cookies in the most common browsers.

2.  Clear your browser's cache.

See these instructions on how to clear your cache.

 

If you see  this error in Internet Explorer, you may also want to try an alternate browser, such as Firefox.
Go to the Firefox website to download the latest version of Firefox.

 

More Information:

Do you have other Library questions?  Ask a Librarian!

More Information

Need more information? Ask us!

Or browse Quick Answers by Department.